Customer portal
Stop answering "where is my load?"
The HaulDesk customer portal gives your customers a clean tracking page for their loads, a request form that feeds your dispatch board, and instant access to proof of delivery.
Ridgeline Excavating
2 active loads
HD-1042In transit
HD-1051Scheduled
Recent proofs of delivery · 6 available
Portal features
Visibility that reduces phone calls
Live load tracking
Stage-by-stage progress with driver assignment and expected delivery.
Self-serve requests
Customers submit transport requests that land in your Unassigned column.
POD downloads
Every completed load exposes its branded proof-of-delivery PDF.
Delay transparency
Reported delays surface to the customer with a revised ETA.
Your branding
Company name and brand colour throughout; white-label on the Business plan.
No customer logins to manage
Share a link per customer — no password resets landing on your desk.
Why customers stay with operators who offer it
- They can answer their own site team without calling dispatch
- Delivery disputes are settled by opening the POD, not arguing
- Repeat bookings take 30 seconds through the request form
- Your operation looks like the professional one in the bid